Frequently Asked Questions About Laundry Services
Common Questions About Our Laundry Service in Orange County, CA
Account Questions
How does your laundry pickup and delivery service work?
It’s simple! Once you sign up and configure your account, you can schedule your first pickup. You will get notifications that we are on our way and our team will come to you on time. We professionally clean your items and deliver them back to your doorstep the next day as scheduled. Learn more about how our laundry service works.
How much does pickup and delivery cost?
We offer flexible pricing to fit your needs. Choose between our subscription service at just $1.99/lb, ideal for weekly or bi-weekly pickups, or opt for our one-time service at $2.39/lb, perfect for occasional laundry needs. For more details, visit our pricing page.
What is the real difference between one-time and subscription orders?
One-time orders are perfect for those who need laundry service on an occasional basis. Whether it’s a busy week or a special event, you can request a pickup whenever you need it.
Subscription orders are designed for customers with consistently busy schedules and plenty of laundry. With a subscription, you choose your preferred pickup day and frequency—either weekly or bi-weekly—and we take care of the rest. You’ll receive timely text and email reminders, so you’ll never miss a laundry day. Plus, subscribing saves you over $0.40/lb. For a typical 50lb order, that’s a savings of more than $20. Over the course of a year, you could save nearly $1,000.
Do you charge extra for custom orders?
No, we don’t charge extra for custom orders. When you schedule a pickup, you can specify your preferences, including water temperature, fabric softener or dryer sheets, and whether you need certain items hung on hangers. Your laundry, your way—at no additional cost.
Is there a pickup or delivery charge?
No, we offer complimentary pickup and delivery with every order. Enjoy the convenience of our service without any extra fees.
How can I pay?
We accept all major debit and credit cards for your convenience. You can also add multiple payment methods to your account, making it easy to manage your payments in a way that suits your needs.
When do I get charged?
You’ll be charged once your order is complete. After our team has washed, dried, folded or hung, and bagged your laundry, we’ll bill your credit card and send you a receipt via email.
Is my information secure on Friendly Laundry Service’s customer portal?
Yes, your information is fully secure. Our system is hosted on Microsoft Azure, ensuring robust security and regular backups for data integrity. Your card information is stored with Authorize.net, a PCI-compliant service owned by VISA, providing an extra layer of protection.
Can I schedule orders using my phone?
Absolutely! You can easily schedule orders through our portal on both desktop and mobile devices using any modern browser. For even quicker access, download our app directly from the portal—just look for the install link on your main dashboard, and you’ll have an icon right on your home screen.
Why do you need my email and phone number?
We use your email and phone number to keep you informed with pickup reminders, order receipts, and other essential updates. You can customize your communication preferences in our portal, choosing how you’d like to receive notifications—whether by email or text.
Occasionally, we’ll also share special offers or important updates. Rest assured, your information is safe with us; we will never sell or share it with third parties.
Can I see my order history?
Yes, you can easily view your order history. Simply log into your account and navigate to the main dashboard. From there, select the ‘Order History’ tab to see all your past orders. You can even email or print receipts for your records.
How do I get started?
It’s easy! Schedule your first pickup today and experience the convenience of our service.
Pickup and Delivery Questions
What areas do you serve in Orange County, CA?
Friendly Laundry Service offers laundry service for pickup and delivery across Orange County.
What days and times are pickup and delivery available?
We offer pickup and delivery services Monday through Friday with three convenient time windows:
- 8:00–10:00 AM
- 10:00 AM–Noon
- Noon–2:00 PM
Unlike other services that give you a vague all-day window, we provide smaller, more precise time frames, so you know exactly when to expect us. Our customers love the flexibility that fits right into their busy schedules.
Do I need to be home when I have a pickup or delivery scheduled?
Not at all! If you have a secure location where our staff can access your laundry, you’re all set. For those who prefer, many of our customers simply greet us at the door. We’re flexible to fit your needs.
Can I include large items like blankets or sleeping bags in my orders?
Absolutely! We accommodate larger items like blankets and sleeping bags, with specific pricing tailored for these items. For more details, check out the per-item section of our pricing page.
What do I put my laundry in?
For your first order, simply use any large, sturdy garbage bags that can hold your clothes securely. To make things easier, we’ll return your clean laundry with a durable, reusable laundry bag, which you can use for all your future orders.
I forgot that I had a pickup and didn’t leave my laundry out for pickup. What do I do?
Our system is designed to help prevent this with timely email and text reminders. However, if you do forget to leave your laundry out, please note that we may charge a missed pickup fee to cover driver costs.
Can you pick up from one address and deliver to another?
Yes, we can! It’s one of the great perks of our service. Many of our customers add multiple addresses to their account—whether home, work, or elsewhere—and choose the most convenient pickup and delivery locations based on their schedules.
As long as both addresses are within our service areas, we’re happy to accommodate.
I want to use Friendly Laundry Service for my family and also my elderly parents who live in their own house. How do I do that?
That’s a thoughtful way to care for your loved ones! You can easily add your parents’ address to your account and select it when scheduling a pickup.
Please note that our system currently supports one weekly or bi-weekly scheduled pickup per account. However, you can always schedule additional pickups for, in this example, your parents at the lower subscription rate whenever needed.
My home exterior is not secure to leave a pickup outside. Can I still use your service?
Absolutely! We understand that every customer has unique needs. In our portal, you can add special instructions for pickups and deliveries, whether for all orders or just specific ones.
Whether you live in an apartment complex or prefer to leave your laundry on a back porch, we can accommodate your preferences to ensure a safe and convenient experience.
How quickly can I get my clean clothes delivered after a pickup?
Our standard minimum turnaround is next-day delivery, which most customers prefer. However, if you’d like a different schedule, such as 2-day delivery, we can easily accommodate that.
Please note that Friday pickups are delivered on Monday.
I need another laundry bag like the one provided after my first order. Can I get another one?
Absolutely! Simply send an email to contact@friendlylaundryservice.com using the email address associated with your account, and we’ll include an extra laundry bag with your next delivery.
Laundry Questions
Do you wash my clothes with other orders?
Never. Your laundry is always washed separately, ensuring it stays completely separate from other customers’ orders.
Do you separate whites from colors and darks?
Yes, we do. Each of our staff members has over a decade of experience, ensuring your laundry is expertly handled.
If you have specific preferences or would like a particular separation, you can bag your laundry accordingly and include instructions for us.
What types of detergents, softener and dryer sheets do you use?
We use a hypoallergenic, unscented detergent that’s tough on stains but gentle on your clothes. For softener, we use Suavitel, and for dryer sheets, we use Bounce.
These options are optional and can be customized in your account settings for all your orders.
Do you only fold or can you hang some of my clothes?
Most items are folded by default, but if you prefer certain pieces to be hung, we’re happy to accommodate. Just specify your preferences in the order instructions.
Many of our customers, especially those with uniforms, appreciate having their clothes returned on hangers, ready to wear.
Commercial Laundry Services Questions
Do I need to sign a contract?
No contracts are required—we believe in earning your business with every order.
I need laundry services every day of the week. Can you accommodate my needs?
Yes, we can. For our commercial customers, we offer customized scheduling that goes beyond our residential pickup and delivery times. We understand that commercial needs are unique, and we’re committed to being a reliable partner for your business.
What does commercial laundry services cost?
The cost varies based on your business’s specific needs, including the type of items, volume, and other details. We’re happy to work with you to provide a customized and affordable quote.
To get started, simply fill out the form on our commercial laundry service page.
How would I pay?
We offer flexible invoicing options tailored to your business needs—whether per order or up to net 30 terms. You can pay just like you do with your other vendors.
Many of our commercial customers prefer to keep a business credit card on file for automatic payments when a bill is due, with invoices provided by us for your records.
How do I get started?
Getting started is easy! Simply fill out our quote request form on the commercial laundry services page, and we’ll take it from there.
